JC Radio Radar Policies

Support policy

Support is provided by WhatsApp (+593 98 290 9595) and email ([email protected]). Please include your station's name and, if possible, a screenshot.

It covers installing the program, setting up the recordings folder or audio input, loading jingles, spots and shows, and fixing program errors.

It does not cover repairing the computer, the network, the sound card or the station's recording software (logger).

Fixes and new versions of the program are delivered at no cost while the subscription is active.

Terms and conditions

JC Radio Radar is a Windows program that analyzes a radio station's recordings. Each license is for one station and the computer where it is activated.

The free trial lasts 3 days from installation. After that, the program needs a valid activation code, delivered when you subscribe to a plan.

Copying, reselling, sharing or modifying the program or its activation codes is not allowed.

The program recognizes jingles, spots and live reads by how similar they are to the audio and text you load. Results may contain errors and should be reviewed before delivering them to a client.

JC Radio Radar is not liable for lost recordings, files or income arising from use of the program. Keep backup copies of your recordings.

These terms are governed by the laws of the Republic of Ecuador.

Purchase conditions

Plans are paid in US dollars from “My account”, by card (through Payphone) or with PayPal. Published prices do not include taxes.

A card payment covers the chosen period, monthly or yearly, and is renewed from “My account”. A PayPal subscription renews automatically at the end of each period until you cancel it.

You can cancel anytime: stop renewing, or cancel the subscription from your PayPal account. The program stays active until the end of the period already paid.

Periods already paid are not refunded, unless the law provides otherwise.

If a charge fails, the program stops analyzing when the paid period ends. Everything already processed stays in your folders.

To change plans, write to us: the change applies from the next period.

Privacy policy

The station's audio, breaks, spots, shows and transcripts are processed and stored on the station's computer. They are not sent to our servers.

To set up your subscription and provide support we keep the station's name, city, contact name, phone and email. Passwords are stored encrypted.

If you sign in with Google, Google shares only your name and email with us.

Payments are processed by Payphone and PayPal. We never see or store card numbers.

The site runs on Cloudflare, which protects it against attacks and bots (verification box).

We do not sell or share your data with third parties, except when required by law.

You can ask to see, correct or delete your data by writing to [email protected], under Ecuador's Organic Law on Personal Data Protection.